Senior Encompass Trainer - Client Education Services
On-siteAtlanta, Georgia, United States
Job Summary
Deliver virtual and onsite product training for ICE Mortgage Technology clients, partners, and employees on Encompass administration courses. Design and develop training curriculum, write scenario scripts, and record audio for eLearning modules while validating participant comprehension and providing follow-up communication. Maintain advanced expertise in the mortgage industry and ICE platform features to ensure optimal configurations and drive continuous program improvement. Mentor team members on delivery best practices and assist with complex problem-solving initiatives. Requires 3+ years of Encompass administration experience, mortgage banking background, and up to 10% travel within the US.
Required Qualifications
- Encompass administration experience
- 3+ years experience
- Mortgage banking or banking experience
- closely related financial services experience
- Ability to solve problems independently
- Ability to prioritize one's own workload
- growth mindset
- emphasis on strategy
- optimal customer experience
- Excellent client management skills
- Bachelor's degree from an accredited institution
- equivalent experience
- Ability to travel within the US up to 10% of the time
Desired Qualifications
- Encompass administration experience
- 3+ years experience
- Mortgage banking or banking experience
- closely related financial services experience
- Ability to solve problems independently
- Ability to prioritize one's own workload
- growth mindset
- emphasis on strategy
- optimal customer experience
- Excellent client management skills
- Bachelor's degree from an accredited institution
- equivalent experience
- Ability to travel within the US up to 10% of the time
- Experience with at least one core programming language
- Visual Basic
- .NET
- JavaScript
- Experience training on the Encompass platform
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.