Senior Employee Success People Advisor with Payroll
On-siteMexico City, Mexico City, Mexico
Job Summary
Provide support to employees and managers via the case management system, responding to inquiries on benefits, time off, compensation, HR policy, and employee data to ensure accurate case resolution. Maintain and improve the HR knowledge base by creating and updating self-service articles, while processing employee data corrections and transactions in Workday, including third-party deductions and supporting end-to-end payroll cycles. Partner cross-functionally to identify process inefficiencies, participate in User Acceptance Testing for system enhancements, and contribute to projects that modernize ES People Services processes.
Required Qualifications
- Minimum of 2 years of experience in payroll, HR, or a shared services environment
- Experience supporting end-to-end payroll cycles, including inputting and validating employee data changes, supporting payroll legislation compliance, and assisting with internal and external payroll audits
- Experience working in a case management system and processing transactions in a Human Resources Information System (HRIS) such as Workday Human Capital Management (HCM)
Desired Qualifications
- Prior experience with Workday HCM specifically
- Experience in an HR shared services organization
- Familiarity with third-party payroll integrations or multi-state payroll processing
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