Senior E-Billing Assistant
RemoteBirmingham, England, United Kingdom
Job Summary
Act as the first point of contact for Ebilling queries, providing operational support and troubleshooting day-to-day. Monitor Ebilling workloads, distribute tasks, and conduct 1-2-1s with Billing Administrators while covering during Supervisor absences. Assist with client onboarding to Ebilling platforms, ensuring accurate setup and compliance. Monitor rejections, errors, and resubmissions, resolving issues or escalating appropriately. Promote continuous improvement by identifying process enhancements and provide training to team members to support their development. Maintain strong internal stakeholder relationships to ensure smooth billing delivery.
Required Qualifications
- 2 years working with multiple Ebilling portals
- Experience with LEDES formats
- Strong understanding of the Ebilling lifecycle from upload to approval
- Excellent attention to detail
- Ability to identify and resolve data issues
- Commitment to compliant, right-first-time submissions and billing
- Strong interpersonal and communication skills
- Experience with Elite 3E
- Experience with Excel
- Proactive, self‐motivated and capable of working effectively under pressure
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