Senior Dynamics365 Support Engineer - F&SCM

Provide end-to-end support for Dynamics 365 F&SCM issues raised by customers, ensuring timely resolution and high customer satisfaction. Analyse, troubleshoot, and resolve application issues by collaborating with internal teams, technical specialists, and Microsoft support where required. Recommend and implement effective solutions aligned with customer business requirements and industry best practices. Act as a subject matter expert by providing guidance and knowledge sharing on D365 F&SCM functionality and support processes. Partner with customers and cross-functional teams to understand business processes and identify opportunities for system enhancements and continuous improvement. Support Microsoft release and update activities, ensuring seamless deployments with minimal business disruption. Maintain a customer-centric approach and deliver services in accordance with agreed SLAs and quality standards. Contribute to service readiness activities and provide support during go-live and postimplementation phases. Perform root cause analysis for recurring incidents and recommend preventive measures to improve system stability and performance. Ensure accurate documentation of incidents, solutions, and support activities while adhering to established processes and governance standards.