Senior Dispute Resolution Specialist
$46,904–$60,944 year
On-siteAurora, Illinois, United States
Job Summary
Review transaction details, gather documentation, and analyze evidence to determine dispute legitimacy while adhering to Reg E and Mastercard guidelines. Process Reg E disputes for debit cards, ACH, and Zelle by selecting appropriate Return Reason Codes and managing chargeback workflows within the Centrix DTS and Data Navigator platforms. Handle customer inquiries, communicate with merchants, and maintain accurate documentation for audits and compliance. Ensure disputes are resolved within required timelines and provide information to other departments regarding dispute investigations. Support team training and coaching as an internal expert on dispute resolution.
Required Qualifications
- High School diploma (or equivalent), and two or more years of bank operations or dispute experience; or equivalent combination of education and experience
- Strong verbal, written, and interpersonal communication skills
- Strong computer skills and ability to adapt to new technology
- Ability to learn, understand, and apply information and policies
- Ability to readily adapt in response to changes in schedule and work priorities
- Must work onsite (37 S. River Street, Aurora, IL 60506) on a daily basis
Desired Qualifications
- Previous ATM experience
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