Senior Dispute Consultant
$127,300–$204,100 year
HybridAtlanta, Georgia, United States
Job Summary
Apply independent judgment to solve complex, undefined challenges in dispute operations, delivering strategic recommendations that improve client processes and articulate return on investment. Continuously build expertise in dispute analytics and industry trends to design scalable solutions aligned with client needs. Proactively identify opportunities for cost reduction and operational efficiency while partnering with Client Services, GTMS, and Product teams to drive integrated value. Lead cross-functional stakeholders to align on program priorities and engage directly with clients to build trusted relationships and translate insights into business impact. Contribute to program materials, support team development through coaching, and stay current on regulatory and technology trends to position proactive solutions. Requires 3 days in-office attendance and 5-10% travel.
Required Qualifications
- 2 or more years of work experience
- Bachelor's Degree
- Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD)
- Extensive experience in the card or financial services industry
- Strong expertise in dispute processing
- Issuing support
- Merchant acquiring
- Back office and banking operations
- Advanced people management skills
- Advanced understanding of transaction processing including authorization, clearing, and settlement
- Card technologies such as tokenization and EMV
- Strong knowledge of the payments ecosystem including issuers, acquirers, processors, agents, merchants, and cardholders
- Extensive knowledge of Visa rules and regulations
- Strong judgment and negotiation skills
- Ability to drive positive client outcomes while minimizing operational risk
- Demonstrated ability to work independently with limited oversight
- Strong organizational, conceptual, and problem solving skills
- Proven customer focus
- Ability to build strong, productive relationships across all levels of the organization and with external clients
- Ability to prioritize effectively
- Manage expectations
- Operate both independently and within a collaborative team environment
- Proven ability to influence stakeholders across functions on practices, procedures, and policies
- Experience providing technical and consultative support to external clients
- Identifying business needs
- Experience with process documentation
- Statistical analysis to support data driven decision making
- Demonstrated ability to navigate complex organizations
- Deliver solutions that meet both business and client needs
- Experience resolving highly complex and ambiguous problems
- Structured thinking
- Strong execution
- Working knowledge of Microsoft Office
- MicroStrategy
- Tableau
- Power BI
- SharePoint
- Visio
- Visa Resolve Online
- Travel 5-10% of the time
- Perform in an office setting
- Sit and stand at a desk
- Communicate in person and by telephone
- Frequently operate standard office equipment, such as telephones and computers
Desired Qualifications
- 3 or more years of work experience
- More than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
- Visa experience
- Broader payments industry experience
- Strong data visualization skills
- Advanced Tableau experience
- Willingness to travel as required
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