Senior Director, Team Operations
$122,040–$180,000 year
On-sitePhiladelphia, Pennsylvania, United States or New York, United States
Job Summary
Design and improve core business processes by analyzing workflows, identifying inefficiencies, and developing scalable frameworks with clear ownership and decision rights. Partner with department leaders to architect cross-functional operating models, optimize systems and tooling, and implement AI-enabled solutions that reduce operational friction. Facilitate alignment across stakeholders, drive adoption of new technologies, and track key operational indicators to ensure measurable business value. Translate strategic priorities into operational architecture while supporting organizational changes and continuous improvement initiatives.
Required Qualifications
- 5–10 years of experience in business operations, process improvement, business systems, enterprise transformation, or organizational effectiveness
- Demonstrated success leading complex cross-functional initiatives and driving operational change across multiple stakeholder groups
- Strong expertise in process design, systems thinking, operating model development, and translating business requirements into scalable systems and workflows
- Experience designing, implementing, or optimizing business systems, workflow automation, and operational tooling
- Experience evaluating and leveraging AI-enabled solutions to improve workflows, efficiency, decision-making, or operational effectiveness
- Excellent communication, facilitation, and relationship-building skills
- Ability to balance strategic thinking with hands-on execution in a fast-paced environment
Desired Qualifications
- Experience in entertainment, music, fashion, retail, or eCommerce is a plus
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