Senior Director, Strategic Programs

Own the end-to-end borrower lifecycle, developing strategies that maximize Lifetime Value through persistent engagement, retention, and repeat-use opportunities. Lead rigorous quantitative analysis and hypothesis testing to identify new product opportunities, conversion bottlenecks, drop-off points, and growth opportunities within the Direct-to-Consumer business. Drive high-value cross-sell initiatives, including dealer-focused strategies, to deepen the integration of financial solutions within the consumer ecosystem. Collaborate closely with Product, Credit Risk, Finance, Marketing, and the PMO to translate consumer insights into scalable solutions. Continuously monitor program performance to recommend enhancements to technology, process, and profitability. Identify and mitigate strategic risks while developing robust contingency plans. Synthesize complex analytical findings into compelling narratives for executive leadership to drive strategic alignment and secure investment. Provide thought leadership on emerging market trends to ensure corporate strategy remains ahead of the curve.