Senior Director Store Quality

Collaborate with the SVP of Attraction Stores to develop strategic business plans that maximize per capita sales, revenues, and profitability while maintaining long-term partnerships. Drive operational outcomes by owning accountability for store performance metrics, monitoring operational quality, staffing, and service standards against business and partner expectations. Foster a collaborative team environment that supports growth, continuous learning, and accountability across a portfolio of cultural attraction stores. Proactively identify and escalate critical operational issues or risks, ensuring urgent matters are clearly communicated and resolved with the right stakeholders. Create and present business reviews for partners that outline an overarching story with key messages to ensure a compelling, cohesive, and innovative presentation. Interpret partnership expectations, align cross-functional operation strategies, and deliver clear, timely information to ensure stakeholders understand priorities, ownership, and required actions. Balance partner expectations, guest insights, and internal strategies, providing clarity on operational goals without imposing personal viewpoints.