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Grafana LabsPosted 1 month ago

Senior Director, Solutions Engineering | Americas | Remote

$337,000–$425,000 year

RemoteUnited States

Full TimeSenior LevelMediumTechnology

Job Summary

Recruit, ramp, and mentor a team of presales Solutions Engineers while balancing hands-on fieldwork with leadership. Own the region's technical sales strategy, manage ARR and NRR forecasts, and act as an executive sponsor for key accounts. Step into customer conversations to handle demos, deep dives, and technical objections, then partner with Product and Engineering to prioritize needs based on data. Build adoption programs, enable channel partners, and translate field insights into internal process improvements. Manage performance through quarterly career conversations and clear onboarding expectations.

Required Qualifications

  • 3+ years in a Director-level role leading a team
  • 5–10 years in high tech in technical roles (Developer, Architect, Sales Engineer/Architect, Manager, etc.)
  • A hands-on approach to the technology: you stay current on the product and get directly involved in demos, deep dives, and POVs
  • Experience selling monitoring, data, or visualization products, with enough technical depth to be credible with engineering and executive buyers
  • A track record of success in a fast-paced, high-growth, remote-first startup environment
  • Experience mentoring, developing, and managing team performance over time
  • Experience with a formal sales methodology (e.g., Command of the Message, value selling, MEDDPICC or similar qualification frameworks)
  • A track record of owning a book of business and directing your team's work to exceed quarterly targets

Desired Qualifications

  • Open-source selling or cloud-first/PLG go-to-market experience is a plus

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