Senior Director, Service Supply Planning

Coordinate the global Service Operations S&OP process, synchronizing repair lifecycles, failure rates, and customer requirements with manufacturing and supply chain strategies. Chair regular executive and cross-functional reviews to provide insights and mentorship, while leading a high-performing team to increase customer service levels and repair capacity utilization. Serve as the primary cross-functional bridge between Field Service, Logistics, Repair OPS, Finance, and external partners to drive unified business outcomes. Develop and track critical metrics including supplier forecast accuracy, allocation fill rate, and inventory turns to connect supply chain performance to revenue and customer happiness. Lead the development of proactive supply risk frameworks to navigate global trade policies and ensure scalable responses to new product introductions and EOL transitions. Direct global deployment and optimization of spare parts inventory to maintain continuity across the product lifecycle and improve asset utilization. This senior role combines comprehensive global supply chain management with extensive knowledge in service and aftermarket parts planning within NVIDIA's Service OPS team.