Senior Director, Sales Transformation
$189,000–$332,400 year
On-site · Menlo Park, California, United States or New York, United States
Job Summary
Senior Director, Sales Transformation leads AI-driven strategy for Sales, CRM transformation, and the full Sales technology stack. Owns AI program business case, KPI framework, and ROI tracking; drives workflow mapping, beta programs, and field feedback loops; partners with IT on governance and data integrity; oversees CRM migration, go-live readiness, and hypercare, ensuring Sales needs are represented and funded. Responsible for coordinating across Sales Enablement, IT, procurement, and executive stakeholders to define tool strategy, rationalize the tech stack, and accelerate adoption of AI-enabled selling. Demonstrates servant leadership across multiple workstreams, communicates strategy to senior leadership, and maintains alignment on progress, risks, and decisions.
Required Qualifications
- Bachelor's degree or higher
- 15+ years of relevant experience
- at least 10 years in leadership roles in SaaS environments
- Deep knowledge of how sales organizations operate: how they are structured, how sellers work day to day
- Experience in sales operations or driving transformations for sales organizations
- Demonstrated track record of driving multiple significant transformation initiatives to adoption
- Hands-on experience deploying or overseeing AI solutions in a commercial context
- Product management or adjacent experience: writing requirements, managing a backlog, running structured feedback loops
- Hands-on experience with Salesforce at a functional level
- Strong leadership and interpersonal skills with excellent written, verbal, and presentation communication
- Demonstrated ability to build and develop high-performing teams across multiple workstreams
- Demonstrated ability to operate independently and drive outcomes through influence
- Experience working across complex organizations with stakeholders who have competing priorities
- Track record of presenting to senior and C-level leadership independently
- Strong analytical mindset with experience leveraging data to drive decision-making and performance optimization
- Comfort operating at high pace with high visibility, occasional travel required
- Proficiency with standard productivity and project management tools (Microsoft Office suite, project planning software, or equivalent)
- Experience working with cloud technologies, digital transformation initiatives, and agile delivery methodologies
- Proficiency with Salesforce at a functional level, including CRM workflows, personas, and access models in an enterprise environment
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