Senior Director, Product Owner, Client Servicing Journeys

Senior Director, Product Owner for Client Servicing Journeys at CIBC, responsible for setting the vision, goals, and roadmap for the Client Servicing Journeys Squad with a focus on digital-first support, self-serve resolution, and continuous improvement. Manages complex backlogs, translates client and business needs into actionable user stories, and leads strategic release planning across digital and contact service channels. Works with cross-functional teams and business stakeholders to ensure alignment with purpose and deliver meaningful outcomes. Operates within a hybrid work arrangement—1-3 days on-site per week with remaining days remote. Skills include strategic leadership, product roadmap development, backlog management, release planning, risk and compliance management, stakeholder collaboration, mentorship, and strong communication with deep domain knowledge in Day-to-Day Banking products and money movement.