Senior Director, Product Design

Senior Director of Product Design to lead vision, strategy, and execution for CLEAR Travel and CLEAR1 experiences across consumer and enterprise touchpoints, including web, mobile, partner integrations, airport experiences, and in-person kiosks. The role unifies physical and digital experiences, establishes operating models and design systems, mentors a team of designers, and partners with Product, Engineering, Operations, and business leadership to drive measurable impact across growth, trust, throughput, and partner value. Responsibilities include defining priorities and roadmaps, overseeing traveler and partner journeys (enrollment, verification, authentication, subscription, account management, operational workflows), applying research and behavioral data to reduce friction, evolving design systems and service blueprints, communicating strategy to executives, and exploring AI-enabled workflows to improve velocity and outcomes. Key success metrics include traveler growth and retention, partner adoption, throughput, CSAT/NPS, and cross-functional collaboration, with a compensation package including base salary and possible bonuses/RSUs.