Senior Director, Patient Services
On-siteBoston, Massachusetts, United States
Job Summary
Lead the strategic direction and operations of the Patient Services model, overseeing Specialty Pharmacy, HUB, and Field Case Managers to drive reimbursement and access from prescription through therapy duration. Develop and implement service offerings, tactics, and business rules for Patient Support Programs, Reimbursement, and Access while managing vendor contracts and budgets. Establish program KPIs, maintain patient data management systems, and create SOPs to ensure regulatory compliance. Mentor a team of patient service professionals and drive cross-functional alignment with commercial objectives using data insights.
Required Qualifications
- Bachelor's degree
- Degree in healthcare, life sciences, or related field
- Advanced degree
- 10 years of progressive experience in Patient Services/Access
- 5 years in a leadership role within the biotech or pharmaceutical industry
- Experience working with Specialty products
- Expert knowledge of Patient Support Programs and Field Access Solutions
- Significant experience in team leadership and vendor management skills
- Ability to persuade and influence others
- Ability to manage conflicts appropriately
- Detailed understanding of Patient Services regulatory and compliance landscape and requirements
- Experience in audit circumstances
- Knowledge of investigative processes
- Understanding of specialty pharmacy and payer landscape
- Ability to build organizational personnel structure
- Demonstrated ability to recruit, develop, and retain top talent effectively
- Excellent tactical and operational execution skills
- Proven ability to identify, improve and implement operational processes and procedures
- Experience with data analysis and evaluation
- Fluent understanding of reimbursement process terminology
- Proficiency in MS Office Suite
- Experience with CRM platform build and development
- Experience with Salesforce/Veeva platforms
- Experience with Channel Data Aggregation
Desired Qualifications
- Advanced degree
- Experience in Rare Disease
- Experience with Salesforce/Veeva platforms
- Experience with Channel Data Aggregation
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