Senior Director of Patient Access
$131,979–$186,420 year
On-site · Marana, Arizona, United States
Job Summary
Provide strategic leadership and operational oversight for patient access services across the organization, including oversight of the Medical Contact Center, Membership Services, scheduling, and ambulatory operations. Develop and implement strategies to improve patient access, appointment availability, patient retention, engagement, and service excellence. Partner with clinical and administrative leaders to optimize workflows, enhance patient satisfaction, and drive continuous improvement. Lead multi-site operations, establish KPIs for patient access and patient experience, and collaborate with IT, marketing, and operations to support system enhancements and organizational initiatives.
Required Qualifications
- Bachelor's degree in Healthcare Administration, Business Administration, Public Health, Marketing, or a related field.
- Minimum of seven (7) years of progressive healthcare leadership experience.
- Minimum of five (5) years of leadership experience in patient access, ambulatory operations, contact center management, healthcare marketing, practice operations, or related functions.
- Experience leading multiple departments, programs, or service lines.
- Experience utilizing operational and performance metrics to drive decision-making and improve outcomes.
- Fingerprint Clearance Card through the Arizona Department of Public Safety
- Current Arizona driver’s license with clean driving record and proof of current vehicle insurance (39-month MVR will be run by MH)
- Equivalent combination of education and experience may be considered if applicable and must be directly related to the functions and body of knowledge required to successfully perform the job.
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