Senior Director of Observability Engineering , ITC
On-site · Bengaluru, Karnataka, India
Job Summary
Own and execute Nike’s global observability strategy from India, spanning metrics, logs, traces, and operational intelligence. Lead the design, deployment, and evolution of enterprise observability platforms supporting thousands of services and large-scale telemetry volumes. Establish and enforce engineering standards, reference architectures, and best practices for instrumentation, telemetry pipelines, data quality, and cost governance. Drive global adoption of modern observability practices, including OpenTelemetry instrumentation. Provide senior leadership oversight for incident management and operational excellence using PagerDuty, ServiceNow, and AIOps to improve MTTR, availability, and resiliency. Partner with Platform Engineering, SRE, Cloud Infrastructure, and Product Engineering leaders across regions; represent observability at executive forums with dashboards and metrics; influence broader reliability and operational maturity roadmaps with strong execution ownership from India.
Required Qualifications
- 15+ years of experience in software or platform engineering, including senior leadership ownership of observability at a large-scale enterprise
- Bachelor's degree in computer science or related field. Advanced degree preferred.
- Extensive experience deploying and operating Splunk, New Relic, and Grafana LGTM stacks at enterprise scale
- Deep understanding of observability principles across Metrics, Logs, and Traces (MLT) and service telemetry
- Experience with OpenTelemetry ecosystems (instrumentation, collectors, exporters)
- Solid background in cloud-native architectures, Kubernetes, microservices, and distributed systems
- Leadership experience with India-based teams and ability to influence executive stakeholders
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