Senior Director of Field Operations (Autonomous Mobility)
$31,200–$31,200 year
On-siteManchester, England, United Kingdom
Job Summary
Orchestrate high-stakes operational campaigns for the UK Autonomous Vehicle division, including the launch and scaling of remote assistance, emergency response, and localized fleet management. Own the full operational budget and financial forecasting to ensure revenue targets, gross margins, and cost-per-mile metrics align with specialized support and maintenance costs. Serve as the primary client-facing operational leader and ultimate escalation point for critical operational incidents, managing liability and performance requirements with zero tolerance for compromise. Lead the strategic launch of remote assistant networks and emergency response frameworks while driving teams to consistently exceed strict contractual KPIs tied to latency, uptime, and safety protocols. Partner with internal departments to prioritize local operational requirements and champion technical innovations that differentiate services from global competitors.
Required Qualifications
- 7+ years of progressive leadership experience in operations management, fleet response, scale-up technology environments, or high-stakes mission control/call center operations
- Proven track record within the Autonomous Vehicle (AV) industry, Advanced Mobility sectors, ridesharing platforms, or automotive OEMs, with deep experience navigating complex operational frameworks
- Demonstrated success launching and scaling complex, real-time operational service lines, preferably involving emergency response, dispatch, or remote assistance environments
- Deep familiarity with UK-specific transport regulations, labor laws, and business operations
- Ability to interpret complex technical telemetry, data analytics, and commercial requirements related to AV technology, translating them into operational execution
- Location: Onsite, but must be based near or willing to relocate to the Manchester, UK area to oversee local operations
- Primary UK working hours (with flexibility to support global business needs)
Desired Qualifications
- Bachelor's Degree or MBA is preferred
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