Senior Director, Lead of Customer Operations
$209,500–$303,200 year
On-siteSan Jose, California, United States
Job Summary
Lead a combined Customer Operations and Inside Sales organization of 35+ professionals to drive operational excellence, build high-performance culture, and strengthen customer relationships. Establish clear operating rhythms, performance metrics, and scalable workflows to improve speed, predictability, and quality across escalations, order support, and service coordination. Partner with sales, supply chain, and finance stakeholders to align cross-functional execution and support bookings and revenue outcomes. Manage complex customer escalations with urgency and develop organizational capability through coaching and succession planning. Shape a modern, agile operating model for Altera as an independent company focused on customer-centric growth.
Required Qualifications
- 15+ years of experience in customer operations, sales operations, inside sales, commercial operations, or related business leadership roles
- 7+ years of people leadership experience, including leadership of managers and larger-scale teams
- Proven success leading customer-facing operational organizations in dynamic, fast-paced, and highly matrixed environments
- Experience in semiconductor, FPGA, or related technology industries
- Familiarity with channel, distribution, and partner-led business models
- Strong background in customer operations, including process improvement, escalation management, and cross-functional execution
- Experience leading teams responsible for customer engagement, operational support, and commercial responsiveness
- Demonstrated ability to improve service levels, team performance, and operational discipline through strong leadership
- Excellent communication, organizational, and stakeholder management skills
- Ability to operate effectively at both strategic and tactical levels
- Bachelor's Degree required
Desired Qualifications
- Advanced degree preferred
- Deep expertise in customer operations with complementary leadership experience in inside sales or commercial support organizations
- Experience supporting complex customers, high-volume activity, and high-visibility business issues
- Proven ability to lead through transformation, organizational change, or company stand-up environments
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