Senior Director, Hotel Operations

Job Summary

Required Qualifications

• •Ten years of experience in hospitality management
• •Five years of managerial experience as a Hotel Director or General Manager
• •Bachelor degree from a hospitality college or university
• •Detailed understanding of shipboard Hotel Operations
• •Ability to work in a fast-paced environment with multiple priorities
• •Demonstrates ability to handle fast-paced decision making and crisis management skills
• •Strong analytical and problem-solving skills
• •Strong knowledge of USPH
• •This position will work onsite in Miami, Florida
• •Must be able to lift, push, pull or move 10-25 pounds

Desired Qualifications

• •Ten years of experience in hospitality management preferable cruise lines, hotels, resorts
• •Work experience with a diverse multicultural work force
• •Previous exposure to worldwide operations
• •Five years of managerial experience as a Hotel Director or General Manager
• •5 years of shipboard experience
• •Cultivates Customer First attitude: Demonstrates a passion for service, requiring a strong commitment to the delivery of a superior customer experience. Possesses knowledge of the internal and external customers globally and understands the implications of cultural differences for service requirements. Creates and fosters an atmosphere that invites ownership of the customer experience at all levels, ensuring that new ideas for the creation of customer value are cultivated and celebrated.
• •Leads with Passion Drive, Energy: Personally emulates the pride, passion and commitment.
• •Acts with integrity: is an admired business leader whose character is beyond approach. Sets the standards for ethical behavior by promoting and modeling the principle and values that are central to RCL on a daily basis. Has an intense of right and wrong, and will not compromise those values to achieve desired results. Holds his team accountable for the same ethical standards.
• •Thinks and Acts Globally: Helps evaluate and ensure the execution of strategic initiatives in the global arena capitalizing on the potential of those opportunities while managing cost. Understands and respects cultural differences, working effectively with a culturally diverse environment. Possesses the necessary breath, sensitivity, and openness to attract, retain, and motivate a diverse workforce.
• •Attracts and develops talent: Motivates shipboard leaders to perform their best by communicating the company's vision, strategy and business plan, talking with shipboard leaders in an honest, open and candid way encouraging a two-way dialog, listening to and addressing shipboard leaders' issues and suggestions. Actively coaches shipboard leaders and provides them with challenging assignments, feedback and insight into their behavior and performance.
• •Proven track record of driving high performance and achieving results. Has a disciplined and focused approach to providing support and monitoring performance as to quickly identify unfavorable performance trends. Has the operational experience to assist the shipboard management team in identifying the root cause and developing the appropriate corrective action plan. This needs to be achieved with a decisive approach predicted on speed and simplicity. Applies critical thinking using logic and ...