Senior Director, Head of Acceptance Specialist Client Success, AP
On-siteSingapore, Singapore
Job Summary
Senior Director, Head of Acceptance Specialist Client Success for APAC region leads the definition and execution of the service delivery and client success strategy for Visa’s Acceptance Solutions. The role oversees cross-functional delivery and performance standards, partners with Sales, Product, Technology, and Client Services to ensure client adoption and value realization, and builds a high-performing regional leadership team with accountability and succession depth. Travel is required to support regional teams, clients, and stakeholders. The incumbent will drive governance, metrics, and proactive client engagement to achieve measurable client outcomes and revenue growth, and will represent Acceptance Specialist Client Success in executive forums and business reviews.
Required Qualifications
- Bachelor’s degree or equivalent; MBA or postgraduate degree preferred
- 15+ years of senior leadership experience with client-facing accountability, ideally in payments or related industries
- Proven ability to build, lead, and hold high-performing teams accountable for results and behaviors
- Strong strategic judgment, able to solve complex, cross-functional problems without precedent
- Demonstrated success in leading large, cross-functional, and professional or technical teams through high-impact change and transformation across geographies
- Deep understanding of client operations, payment processing, and acquiring / acceptance business models
- Experience managing senior and executive relationships with large, global clients across regions
- Strong executive communication, presentation, and influencing skills; effective with internal and external stakeholders, including regulators where required
- Highly disciplined operator, able to execute consistently across immediate priorities and long-term objectives with sound risk judgment
- Self-starter comfortable operating in fast-changing, ambiguous environments with a bias for clarity and action
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