Senior Director, Global Solutions Engineering
$288,000–$372,600 year
Remote · United States
Job Summary
Lead and scale a global Solutions Engineering organization, overseeing four regional Managers (AMER, EMEA North, EMEA South, Channel/SMB) with cross-functional collaboration to drive KPI/OKR alignment, pre-sales execution, and ROI-focused solutions. Drive a shift to consultative selling, enable AI-assisted demos and PoCs to accelerate deals, recruit and develop senior SE talent, and partner with executives across Customer Success, Revenue, Product, and Engineering to deliver customer value and business outcomes.
Required Qualifications
- 6+ years of leadership experience building and scaling high-performing global Solutions Engineering teams in SaaS, including second-line leadership and oversight of organizations with 20+ team members
- 4 - 6+ years of hands on Solutions Engineer experience, selling to all segments, ranging from SMB/ Mid Market, Enterprise, and Strategic accounts
- Demonstrated success building and leading a multi-layered management structure (managers of managers)
- Strong technical fundamentals with prior developer experience coding in a high-level programming language such as JavaScript, Java, Python, or similar
- A deep understanding of web technologies and architecting various ecosystems to build scalable solutions
- Working knowledge of headless solutions and architecture, modern commerce stacks, and AI/search applications
- A proven track record of meeting or exceeding quota in various economic environments
- Experience scaling global teams (both EMEA and AMER) across rapidly growing and emerging markets
- Excellent communication and presentation skills (able to communicate with confidence at the C-suite level to be an advocate for the team)
- A passion for leading by example and encouraging a healthy work environment that is both supportive and challenging
- Experience at our current stage and beyond (over 17,000 customers, $200–300M ARR range, high growth, lots of change, and building internal infrastructure)
- You empower teams to solve problems independently while knowing when to step in to provide guidance, remove blockers, or drive alignment
- Willingness to travel (up to 25% of your time)
- Nice to have: Experience leading SE teams at scale of $300M–$1B ARR
- Prior experience in search and/or commerce technology
- Computer Science Master degree
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