Senior Director, Global Head of Client Services - Clinical Trials Division

Lead global client management teams and serve as executive sponsor for key client relationships to drive consistent service strategy and long-term partnership growth. Oversee enhanced demand planning processes to ensure accurate forecasting and resource alignment while integrating these efforts into Sales & Operations Planning (S&OP) with cross-functional stakeholders. Drive excellence in project execution across global teams, ensuring delivery on scope, timelines, financials, and quality within a matrixed environment. Lead organizational effectiveness initiatives including process optimization, performance management, and operational scalability. Partner with HR Business Partners to drive talent strategy, succession planning, and learning & development. Collaborate with Finance and Quality partners on financial planning, forecasting, performance management, and continuous improvement. Act as Executive Sponsor and Division CAS Sponsor for key initiatives, establishing governance frameworks for effective decision-making and accountability.