Senior Director, Field Excellence & Enablement
$216,100–$360,200 year
HybridSleepy Hollow, New York, United States
Job Summary
Define and communicate the long-term vision for Regeneron field enablement and engagement strategy across business units, ensuring alignment with commercial priorities. Lead field enablement initiatives for customer-facing colleagues by designing role-specific programs, implementing CRM technology, and overseeing AI-driven solutions to enhance productivity. Provide strategic leadership to Field Excellence Leads within business units, establishing operating rhythms, performance standards, and cross-BU coordination mechanisms without formal direct authority. Translate vision into a prioritized, multi-year roadmap outlining capabilities, tools, processes, and metrics to build and optimize over a 1–3 year horizon. Collaborate with leaders in Marketing, Sales, Medical Affairs, and IT to ensure engagement platforms are tightly aligned with business priorities and deliver measurable commercial outcomes.
Required Qualifications
- At least 14 years of progressive experience in the pharmaceutical or biotech industry
- Significant leadership experience in commercial operations, field excellence, field enablement, or analogous commercial enablement roles
- Deep, hands-on experience designing and deploying field enablement frameworks, including Next Best Action (NBA), CRM optimization, and AI-driven insight tools within a pharmaceutical or life sciences commercial organization
- Proven track record of leading large-scale commercial transformations—including organizational design, operating model redesign, and capability scale-ups across field organizations of 500+ personnel
- Demonstrated success managing complex, matrixed environments with influence across senior leadership, cross-functional partners, and distributed field teams without formal direct authority over all resources
- Experience designing and executing behavior change and adoption programs that successfully embed new tools, processes, and ways of working into field workflows
- Background in field deployment, incentive design, field force effectiveness (FFE), field analytics, and virtual engagement model design
- Experience with account management frameworks, IDN/organized customer strategies, and cross-functional engagement models spanning Sales, Medical Affairs, and Market Access
- Prior experience supporting high-profile product launches, including organizational readiness, field deployment, and engagement model design
- Experience as a strategic advisor or internal consultant to senior executive leadership, translating complex business challenges into actionable commercial roadmaps
- In the office located in Sleepy Hollow, NY for 4 days a week
Desired Qualifications
- Background in field deployment, incentive design, field force effectiveness (FFE), field analytics, and virtual engagement model design preferred
- Experience with account management frameworks, IDN/organized customer strategies, and cross-functional engagement models spanning Sales, Medical Affairs, and Market Access is a strong differentiator
- Prior experience supporting high-profile product launches, including organizational readiness, field deployment, and engagement model design, strongly preferred
- Experience as a strategic advisor or internal consultant to senior executive leadership, translating complex business challenges into actionable commercial roadmaps, is highly valued
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