Senior Director, Enterprise Voice of Customer Activation Systems
On-site · Arcadia, Wisconsin, United States or Advance, North Carolina, United States
Job Summary
The Senior Director, Enterprise Voice of Customer (VOC) Activation Systems is responsible for designing, implementing, and optimizing systems to analyze and activate voice of customer data across the organization. This role demands extensive experience in data strategy and quality analytics, with a focus on system design for data assembly and advanced defect analytics. Candidates should possess leadership skills to engage with various stakeholders and drive continuous improvement projects based on customer feedback. A Bachelor's degree in relevant fields is essential, with a Master's degree strongly preferred.
Required Qualifications
- Bachelor's degree in Data Science, Engineering, Information Systems, Business Analytics, or related field
- 10+ years of progressive leadership experience in data strategy, quality analytics, or Voice of Customer (VOC) systems
- Extensive experience designing and implementing enterprise-wide data collection and analytics architectures
- Proven track record connecting data insights to operational continuous improvement projects
- Exceptional executive communication skills with the ability to translate complex data concepts into actionable business strategies
- Strong cross-functional leadership and stakeholder management capabilities
Desired Qualifications
- Master's degree (MBA, MS Data Science, MS Engineering) strongly preferred
- Experience in manufacturing, retail, or consumer goods industries preferred
- Deep expertise in data architecture, advanced analytics, and AI-ready data structuring
- Proficiency in enterprise data visualization and BI tools (Power BI, Tableau, etc.)
- Strong understanding of product quality metrics, defect categorization, and root cause analysis
- Familiarity with Quality Management Systems (QMS) and continuous improvement frameworks (Six Sigma, Lean)
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