Senior Director, COTS Applications
On-site · Brooklyn, New York, United States
Job Summary
Senior Director of COTS Applications is responsible for leading the COTS program portfolio (CRM, Service Desk, mobile app development) across NYC agencies, providing strategic direction for platforms like ServiceNow, Salesforce, and Microsoft Dynamics; overseeing architecture, delivery, and modernization of major systems (e.g., NYC 311, ServiceNow, eArraignment); managing cross-functional teams including staff, consultants, and vendors; driving automation, CI/CD, cloud optimization, security, and compliance; contributing to procurement processes (RFPs, SOWs), and ensuring timely, reliable delivery in a 24/7 operation from the Brooklyn, NY office. The role requires strong leadership, stakeholder collaboration, and governance to modernize and optimize government software platforms.
Required Qualifications
- A master's degree in computer science from an accredited college or university and three (3) years of progressively more responsible, full-time, satisfactory experience in Information Technology (IT) including applications development, systems development, data communications and networking, database administration, data processing, or user services; at least eighteen (18) months of this experience must have been in an administrative, managerial or executive capacity in the areas of applications development, systems development, data communications and networking, database administration, data processing or in the supervision of staff performing these duties; or
- A baccalaureate degree from an accredited college or university and four (4) years of progressively more responsible, full-time, satisfactory experience as described in the above; or
- A four-year high school diploma or its educational equivalent, and six (6) years of progressively more responsible, full-time, satisfactory experience as described in the above; or
- A satisfactory combination of education and experience equivalent to the above, with at least four years of high school diploma or equivalent and three years of experience as described above.
Additional Requirements
- OPEN TO OTI EMPLOYEES ONLY
- Only permanent employees in the title and those that are reachable on the current civil service list are eligible to apply.
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