Senior Director Compliance and Legal Services
$183,342–$275,013 year
On-siteWilmington, Delaware, United States
Job Summary
Lead the global build-out and maturation of a cohesive service portfolio spanning Compliance, Privacy, Legal Operations, and eDiscovery within GBS. Define and drive the vision, strategy, and roadmap for these services while leveraging external trends in legal tech to accelerate time to value. Own the end-to-end service catalogue, including SLAs, KPIs, and vendor management across legal tech, eDiscovery vendors, and alternative legal service providers. Partner closely with Global Compliance, Legal, Privacy, and IT to deploy and optimize platforms such as matter management, workflow orchestration, and GenAI-assisted capabilities with appropriate guardrails. Build a customer-centric mindset using design thinking to improve user experience and engagement for legal and compliance stakeholders.
Required Qualifications
- 12–15+ years in Global Business Services/shared services, legal operations, compliance/privacy operations, or closely related multidisciplinary environments
- leadership of global teams
- Proven track record transforming services and processes at enterprise scale in complex, regulated environments
- Demonstrated experience running services with significant legal and/or compliance obligations (e.g., privacy operations, SOX controls, records retention, legal hold, eDiscovery)
- Experience driving tech‐enabled operating models using CLM/matter management, privacy management platforms, eDiscovery/forensics tools, workflow orchestration, analytics, and automation (RPA/IPA; exposure to AI/GenAI with appropriate guardrails)
- Strong senior‐level engagement skills
- ability to influence and partner with Group Compliance, Legal, Privacy, IT, and business leadership
- Ability to translate high‐level goals into operational plans, operating models, and measurable roadmaps
- Strong financial management, budgeting, and benefits tracking; P&L ownership experience
- Knowledge of ERP (e.g., Workday/Oracle), ITSM platforms (e.g., ServiceNow), CLM and matter management systems, privacy/GRC tooling, eDiscovery platforms, analytics/BI, and automation tools
- Proven ability to lead through influence in a matrix, build high‐performing teams, and drive adoption and change across functions and cultures
- Experience negotiating and managing global vendors and ALSPs with outcome‐based contracts and clear performance frameworks
- Familiarity with SOX, GDPR and global privacy laws, records management, eDiscovery standards, and internal controls
- strong risk and control orientation
- Success leading complex transformations, transitions, and global rollouts with formal change management
- Executive presence with clear, concise communication and the ability to convey complex topics to diverse audiences
Desired Qualifications
- Bachelor's degree in Business, Law, Finance, Information Management, or related field
- MBA or JD/LLM
- Relevant certifications (e.g., CIPP/E, CIPM, IAPP, CCEP, ACEDS, Lean Six Sigma)
- Experience in life sciences/healthcare or other highly regulated industries
- Hands-on experience operationalizing analytics and AI/GenAI use cases in legal/compliance contexts with robust governance and privacy-by-design
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