Senior Digital Support Engineer
On-site · Melbourne, Victoria, Australia
Melbourne, Victoria, AustraliaOn-siteContractSenior LevelBachelors DegreeTELECOMMUNICATIONSMedium
Type
Contract
Level
Senior Level
Education
Bachelors Degree
Company size
Medium
Industry
TELECOMMUNICATIONS
Job Summary
Senior Digital Support Engineer responsible for frontline and Level 2 IT support across the digital workplace, including hardware, software, mobile devices, and Microsoft 365 tools. Manages end-user computing, onboarding/offboarding, knowledge-base updates, and process improvements. Roles based in Melbourne Collins Street office; full-time, 5 days onsite, 12-month contract; Australian citizenship required.
Required Qualifications
- Australian Citizenship
- Bachelor's degree in IT, Computer Science, or equivalent experience
- 3+ years IT support or service desk
- Experience with Windows, macOS, and mobile platforms
- Experience with Microsoft 365 administration
- Familiarity with ITSM tools such as ServiceNow or Jira
- Onsite work 5 days per week
- Preferred certifications such as CompTIA A+, Microsoft 365 Certified: Modern Desktop Administrator, ITIL Foundation
- Experience with mobile device management (MDM) tools
- Basic networking knowledge (TCP/IP, DNS, DHCP) advantageous
- Ability to contribute to knowledge base and process improvements
- Onboarding/offboarding support
- Device provisioning
- Excellent communication and problem-solving skills
- Australian Citizens only
Desired Qualifications
- Bachelor's degree in IT, Computer Science, or equivalent experience
- Certifications such as CompTIA A+, Microsoft 365 Certified: Modern Desktop Administrator, or ITIL Foundation
- Experience with ITSM tools such as ServiceNow or Jira
- Experience with mobile device management (MDM) tools
- Strong troubleshooting skills across Windows, macOS, and mobile platforms
- Excellent communication, analytical and problem-solving abilities
- Familiarity with Microsoft 365 administration
- Onsite work availability 5 days per week
- Australian Citizenship (required)
- Experience providing Level 2 escalation support
- Knowledge base documentation and process improvement
- Onboarding/offboarding support
- Device provisioning
- Windows and macOS proficiency
- Apple and Android device support
- End-user computing (EUC) expertise
- Hardware and software support
- Roastered phone coverage understanding
- Customer service oriented
- Knowledge of networking basics (TCP/IP, DNS, DHCP) helpful
- ITSM and incident management familiarity
- Experience with SharePoint and Teams administration
- Technical support across digital workplace tools
- Knowledge base contribution and automation ideas
- First-line support and escalation handling
- Ability to work in a fast-paced environment
- Melbourne office-based work preference
Additional Requirements
- Must be an Australian citizen
- Onsite Melbourne-based role
- 12-month fixed-term contract
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