Senior Digital Product Owner
$116,640–$160,400 year
On-site · Rochester, New York, United States or Augusta, Maine, United States
Job Summary
Senior Digital Product Owner leads the development, enhancement, and management of high-impact digital products (e.g., Payments & Collections, CSAT experiences, Energy Manager solutions) within Avangrid’s Digital Product Strategy team, shaping the digital experience for millions of customers. You will define product vision, manage and prioritize the product backlog, deliver solutions that increase digital adoption and satisfaction, collaborate with Marketing, Product, CLM, and Customer Care to align requirements with business objectives, and drive Agile-based delivery and continuous improvement across multiple states. The role requires strong analytical, stakeholder-management, and communication skills to balance customer needs, regulatory requirements, and strategic priorities in a regulated utility context.
Required Qualifications
- Graduate degree (or equivalent) in Technology or Digital field
- 7-10 years of relevant experience in a Digital Retail environment across more than one functional area
- Experience in creating strong customer centric propositions and products and project management
- MBA or related advanced degree (preferred)
- Experience working in a global company or matrix reporting organization (preferred)
- Skills/Abilities: Excellent written and verbal communication; stakeholder management; analytical; financial acumen; digital product delivery in large corporate environment
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