Senior DevOps Support Engineer
On-siteBengaluru, Karnataka, India
Job Summary
Handle Signature, Success+, and Partner case queues while answering technical questions and troubleshooting complex problems related to the Copado platform. Resolve customer service issues, manage expectations, and lead swarming efforts to connect with engineers on aged or blocked cases. Assess investigations before escalation, maintain the user story and known issue lifecycle, and conduct enablement sessions for the support team. Research, document, and escalate cases according to procedure while actively participating in job-related training. Review support cases for technical accuracy and complete assigned project responsibilities to drive delivery and customer success for one of the fastest-growing applications in the Salesforce ecosystem.
Required Qualifications
- 3-5 years of prior experience in Salesforce
- 3-5 years of experience in Copado
- 1-3 years of prior experience in Customer Support or DevOps
- Knowledge of SaaS environments and Integrated Technologies
- Knowledge of development technologies and tools (XML, APIs, CLI, SQL, error logs, etc.)
- Specific experience and understanding of branching strategy and hosted version control vendors, Copado and Salesforce working knowledge and experience
- Familiarity with Git repositories
- Copado Admin and Developer Certifications
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