Senior Default Servicing Associate
$90,250–$99,750 year
RemoteCalifornia, United States or Arizona, United States
Job Summary
Analyze defaulted Home Equity Investments to develop strategic loss mitigation, bankruptcy, and foreclosure recovery plans. Manage subservicer oversight through audits and call listening to ensure compliance, while resolving escalated servicing requests and supporting inbound and outbound customer inquiries. Collaborate with stakeholders including investors, attorneys, and foreclosure firms to optimize recovery outcomes and build new policies and procedures. Train and coach the Special Servicing team on updated workflows and industry standards. Provide feedback to product and engineering teams on system improvements and adapt to new technologies. This role supports Point's mission to make homeownership more accessible, leveraging expertise in mortgage servicing regulations and title reports to navigate complex default scenarios.
Required Qualifications
- 5+ years in Mortgage, HELOC, or Home Equity Investment (HEI) servicing, specifically within default management and loss mitigation
- Deep technical knowledge of foreclosure navigation (default through final sale/bid) and the ability to interpret title reports to resolve complex lien issues
- Proven experience conducting audits and call monitoring to ensure subservicers meet performance and compliance standards
- A strong grasp of mortgage servicing regulations and a commitment to maintaining rigorous documentation
- Ability to analyze financial data to build effective loss mitigation plans and solve complex default scenarios
- Skilled at managing relationships and resolving issues with diverse stakeholders, including investors, attorneys, and subservicers
- Experience coaching team members and a natural ability to transfer technical knowledge to the broader team
- Bachelor's degree (B.S.)
- Candidates must reside in one of Point's states of operation: AL, AR, AZ, CA, CO, CT, DC, FL, GA, IL, KS, KY, MA, MD, ME, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OR, PA, SC, TN, TX, UT, VA, WA, WI
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