Senior Data Scientist (Analytics)
On-siteJakarta, Jakarta, Indonesia
Job Summary
Develop and implement data-driven strategies to enhance customer acquisition, retention, and engagement. Design and conduct A/B tests and experiments to improve CRM programs and marketing campaigns. Build predictive models to forecast customer behavior and identify growth opportunities. Analyze customer lifecycle data to obtain applicable insights and improve customer segmentation. Drive plans involving Large Language Models and Generative AI to automate workflows and enhance CRM personalization. Develop automated, self-serve AI solutions and analytical frameworks that enable stakeholders to make faster, scalable business decisions. Collaborate with Product, Marketing, and Engineering teams to translate complex analytical findings into clear recommendations. Create dashboards and systemic reporting solutions to communicate main performance metrics and trends. Report to the Manager in the Singapore Office.
Required Qualifications
- Minimum Bachelor's Degree in Data Science, Statistics, Computer Science, or a related field
- 5+ years of experience in data science, with a strong focus on growth analytics, customer lifecycle analysis, and CRM strategies
- An AI-first mindset: a strong curiosity and willingness to experiment with new tools, automation, Generative AI, and LLMs to elevate analytics and decision-making
- Proficiency in statistical analysis, machine learning algorithms, and data visualization techniques
- Expert-level programming skills in Python, R, or SQL
- Familiarity with CRM software (e.g., Salesforce, HubSpot)
- Proven track record in designing, executing, and analyzing A/B tests and growth experiments
- Experience or demonstrated capability in developing scalable, self-serve data products or AI-powered solutions for commercial or product environments
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