Senior Customer Value Partner

Engage with the sales team during final demo and down-select phases to establish the CVP relationship and document ROI commitments. Align with and structure the Value Realization Framework with specific KPIs, baselines, and measurement cadences before contract execution. Capture implementation scope and roadmap, then facilitate the transition to Services Sales by integrating relationship context and documentation. Serve as a trusted advisor at VP, SVP, and C-suite levels, owning multi-year frameworks and leading Executive Business Reviews using plan-vs-actual data. Govern four implementation touchpoints including kickoff, steering committee, go-live, and post-go-live adoption. Design and lead multi-session billable advisory engagements while formally mentoring 1–2 Customer Value Partners. Maintain structured account intelligence and serve as the primary internal voice across Product, Services, and Executive leadership. Requires 8+ years in enterprise software customer success, deep aerospace manufacturing domain expertise, and 25–35% travel.