Senior Customer Support Technician I - ASTRO Infrastructure (Hybrid)
$70,000–$77,000 year
Hybrid · Schaumburg, Illinois, United States
Schaumburg, Illinois, United StatesHybridFull Time$70,000–$77,000 yearSenior LevelHigh School Or EquivalentEnterprise
Type
Full Time
Level
Senior Level
Education
High School Or Equivalent
Company size
Enterprise
Job Summary
Senior escalation-focused technician for Motorola Solutions’ 24/7 Network Operations team, serving as the senior escalation point for ASTRO Infrastructure issues, coordinating with engineering for complex problems, maintaining 24/7 operations with on-call rotations, and producing clear incident documentation and knowledge-base articles for cross-team use. The role emphasizes independent analytical thinking and clear, customer-facing communication during high-stakes incidents.
Required Qualifications
- High School Diploma
- 2+ years experience in supporting ASTRO Infrastructure systems in a technical capacity
- Must be able to obtain background clearance as required by government customer
Additional Requirements
- CJIS Security Policy background check requirement
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