Senior Customer Support - Montgomery, AL (Onsite)
$27,200–$38,900 year
On-site · Montgomery, Alabama, United States
Job Summary
Senior Customer Support position in Montgomery, AL (Onsite) supporting Medicaid-related inquiries across the Provider Assistance Center and EMC Helpdesk. Responsibilities include providing knowledgeable responses to basic client questions, elevating complex cases, updating account history, adhering to SLAs, cross-training team members, and reviewing procedures to improve workflow. Requires call center experience, strong customer service skills, and ability to assist with eligibility and claims inquiries; responsibilities include transportation coordination through NET vouchers and collaboration with NET coordinators and Medicaid Agency Case Managers. Onsite schedule includes rotating shifts with evenings, Saturdays, and holidays; role will be cross-trained for multiple centers and support hours. Benefits include health coverage from day 1, 401(k) with company match, flexible vacation policy after 90 days, and opportunities for career growth and development.
Required Qualifications
- Minimum 1 year call center experience (preferred)
- Customer service experience over the phone
- Ability to handle eligibility and claims inquiries
- Demonstrated problem resolution abilities
- Ability to collaborate with multiple departments and manage inquiries
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