Senior Customer Support Consultant
On-siteEslöv, Skåne, Sweden
Eslöv, Skåne, SwedenOn-siteFull TimeSenior LevelLarge
Full TimeSenior LevelLarge
Job Summary
Support customers nationally and internationally via phone and email by diagnosing challenges within the in-house developed DSM solution and Microsoft Dynamics 365 Business Central platform. Resolve complex integrations with third-party products like Continia and Power Apps, or escalate unresolved cases to the Denmark-based team with detailed descriptions. Collaborate with the team to train on the new Aptean Equipment DMS solution and ensure customers receive satisfactory answers through structured testing and solution proposals.
Required Qualifications
- Practical experience in finance and warehousing
- Practical and documented experience with NAV/BC or other ERP systems
- Used to a lot of customer contact via phone and email
- Fluent in Swedish and English, both orally and in writing
Desired Qualifications
- preferably from a support function
- Your entry into the position can be a practical background as a controller/accountant or consultant, where NAV/BC or another ERP system has been your primary work tool
- Proactive in helping customers move forward, as some tasks may be urgent
- You love to help customers and are good at communicating clearly and professionally – even when the pace is high
- You are curious and ask questions to understand the deeper connections
- You are a team player who thrives on sharing knowledge and collaboration
- You're flexible and willing to go the extra mile to ensure customers get the right help
- You work in a structured way with testing and providing solution proposals
- take responsibility, responsibilities and/or take MS certifications
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