Senior Customer Support Consultant
On-siteEslöv, Skåne, Sweden
Job Summary
Support customers nationally and internationally via phone and email by diagnosing challenges within the DSM solution and Microsoft Dynamics 365 Business Central platform. Resolve simple system issues or coordinate complex integrations with third-party products like Continia and Power Apps. Escalate unresolved cases to the Denmark-based team with detailed descriptions to ensure satisfactory customer resolutions. Collaborate on solution proposals and participate in training for the new Aptean Equipment DMS solution. Work with a structured approach involving testing and clear communication, supporting both existing and new customers in the agricultural and construction machinery sectors.
Required Qualifications
- Practical experience in finance and warehousing
- Practical and documented experience with NAV/BC or other ERP systems
- Fluent in Swedish and English, both orally and in writing
Desired Qualifications
- preferably from a support function
- entry into the position can be a practical background as a controller/accountant or consultant, where NAV/BC or another ERP system has been your primary work tool
- Used to a lot of customer contact via phone and email
- Proactive in helping customers move forward, as some tasks may be urgent
- You love to help customers and are good at communicating clearly and professionally – even when the pace is high
- You are curious and ask questions to understand the deeper connections
- You are a team player who thrives on sharing knowledge and collaboration
- You're flexible and willing to go the extra mile to ensure customers get the right help
- You work in a structured way with testing and providing solution proposals
- take responsibility, responsibilities and/or take MS certifications
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