Senior Customer Support Agent – Portuguese/Russian Language
RemoteUnited States
United StatesRemoteFull TimeSenior LevelSmall
Full TimeSenior LevelSmall
Job Summary
Expertly interact with online systems and provide accurate information using appropriate tools. Respond effectively to customer inquiries via phone, chat, and email while resolving complaints efficiently. Assist the project manager with tasks, attend meetings with superiors, and prepare detailed reports. Adhere to operational procedures in all customer interactions. Fluent in Portuguese, English, and Russian with a minimum of one year of customer support experience. Competitive starting salary with potential growth after three months.
Required Qualifications
- Fluent in Portuguese
- Minimum one year of proven customer support experience
- Familiarity with CRM systems and best practices
- Ability to multitask, prioritize, and manage time effectively
- Excellent proficiency in English and Russian
- Strong communication skills
- Strong customer service orientation
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