Senior Customer Success Specialist - San Francisco
$100,000–$120,000 year
RemoteUnited States or San Francisco, California, United States
Job Summary
Lead new customer onboarding, conduct product training sessions, and ensure successful setup of accounts, workflows, and integrations. Own a book of existing venue accounts by running proactive check-ins tied to the customer's season to catch low usage or slipping engagement before it turns into a cancellation. Respond to customer inquiries via chat, email, and video calls, troubleshoot issues, and escalate product bugs or complex issues to internal teams. Identify and sell add-ons that fit the venue's actual workflow, including payments, additional users, and premium modules. Maintain high customer satisfaction and response time standards while driving early wins and product adoption. This in-office role supports venue operators in maximizing platform value across the nation.
Required Qualifications
- 4+ years of experience in a Customer Success/Account Management role
- Strong communication skills, both written and verbal
- Comfortable leading video calls and product demos
- Highly organized and detail oriented
- This is an in-office role 3-4 days/week in San Francisco
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.