Senior Customer Success Specialist (German and Turkish speaking)
On-siteDublin, Leinster, Ireland
Job Summary
Lead engagement sessions connecting customer goals to measurable learning outcomes while using analytics to surface risks and guide next steps. Manage and prioritize your queue of CTAs, tickets, and assignments with accurate documentation, then partner with Sales, Renewals, and Support to resolve issues and strengthen alignment. Translate customer feedback into actionable insights for Product and internal teams to drive platform improvements. Support the pooled model by testing new workflows, optimizing handoffs, and contributing to scalable playbooks. This role requires fluent German and Turkish language skills, 1+ years in customer success or account management, and strong data-driven judgment. You will work three days in-office in San Francisco with flexibility on Mondays and Fridays.
Required Qualifications
- Fluent German and Turkish language skills
- 1+ years of experience in customer success, account management, sales, or another customer-facing role
- ideally in SaaS or tech
- Demonstrated ability to think critically, solve problems in ambiguous situations, and guide customers with limited information
- Strong analytical and data-driven mindset with experience using metrics to identify trends, risks, and opportunities
- Comfort with CRM and customer success platforms (e.g., Salesforce, Gainsight, Zendesk)
- Excellent written and verbal communication skills with the ability to adjust your style across different audiences
- Strong organizational habits, attention to detail, and a consistent approach to documentation and data hygiene
- A results-oriented mindset with a track record of meeting or exceeding customer impact metrics
- This is an in-office position, requiring three days a week in the office (Tuesday, Wednesday, Thursday) and flexibility on Mondays and Fridays
Desired Qualifications
- independent judgment with a team mindset
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