Senior Customer Success Specialist (German and Turkish speaking)
On-siteDublin, Leinster, Ireland
Job Summary
Lead engagement sessions that connect customer goals to measurable value and improved learning outcomes. Use customer insights, analytics, and usage patterns to surface risks, highlight opportunities, and guide next steps. Partner with Sales, Renewals, Support, and other teams to resolve issues, strengthen customer alignment, and support revenue outcomes. Manage and prioritize your queue of CTAs, tickets, and assignments with accuracy, speed, and consistent documentation. Translate customer feedback into insights for Product and internal teams to support improvements across the platform. Help refine and expand the pooled model by testing new processes, sharing observations, and contributing to scalable playbooks. This in-office role requires three days a week in the office with flexibility on Mondays and Fridays. Fluent German and Turkish language skills are required.
Required Qualifications
- Fluent German and Turkish language skills
- 1+ years of experience in customer success, account management, sales, or another customer-facing role, ideally in SaaS or tech
- Demonstrated ability to think critically, solve problems in ambiguous situations, and guide customers with limited information
- Strong analytical and data-driven mindset with experience using metrics to identify trends, risks, and opportunities
- Comfort with CRM and customer success platforms (e.g., Salesforce, Gainsight, Zendesk)
- Excellent written and verbal communication skills with the ability to adjust your style across different audiences
- Strong organizational habits, attention to detail, and a consistent approach to documentation and data hygiene
- A results-oriented mindset with a track record of meeting or exceeding customer impact metrics
- This is an in-office position, requiring three days a week in the office (Tuesday, Wednesday, Thursday) and flexibility on Mondays and Fridays
Desired Qualifications
- Ideally in SaaS or tech
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.