Senior Customer Success Specialist

Appraiser Customer Support role providing timely, accurate support to ACI appraiser customers for desktop and cloud-based applications. Responsibilities include troubleshooting software issues (installation, configuration, usability), guiding users through step-by-step solutions, documenting customer interactions in the support system, escalating complex issues, and maintaining up-to-date knowledge of ACI products. Strong technical troubleshooting, Windows OS proficiency, networking fundamentals, real estate/appraisal knowledge (plus), fast typing (≥50 WPM), and excellent written communication are required. Working mode is Hybrid with specified operating hours. This role emphasizes delivering high-standard customer service and identifying trends to improve products and support processes.