Senior Customer Success Partner, Mid Market
$93,000–$110,000 year
HybridNew York City, New York, United States or New York, United States
Job Summary
Serve as the primary strategic partner for mid-market customers, leading value realization conversations and aligning on long-term success goals. Build strong, multi-threaded relationships with key stakeholders through consistent communication, including periodic in-person meetings and strategic onsite engagements. Drive platform adoption and usage by analyzing customer engagement data, identifying risk and opportunity, and helping customers unlock the value of CreatorIQ's self-service tools. Own the ultimate success of your portfolio, including onboarding, product adoption, gross retention, and growth. Lead regular strategic business reviews, success planning sessions, and roadmap discussions aligned with the customer's marketing and business objectives. Collaborate with Implementation, Services, and Product Support teams to ensure successful onboarding, adoption ramp, and education at scale. Maintain account documentation including success plans, meeting notes, risk flags, and adoption data to support consistent and proactive management.
Required Qualifications
- 5+ years of proven experience in a customer-facing role
- 2+ years of experience within the beauty space
- Proven success managing toward business KPIs, goals, and customer advocacy metrics
- Skilled in navigating complex organizations and building relationships across multiple levels, from daily users to executive sponsors
- Experienced in using customer data to tell compelling stories, identify risk, and recommend strategies for success
- Highly organized, proactive, and able to manage a portfolio of enterprise accounts in a dynamic environment
- Confident leading structured engagements such as success planning sessions, business reviews, and roadmap discussions
- Collaborative and comfortable working cross-functionally with Implementation, Support, Product, Insights, and Sales
- Proficient in Salesforce, GSuite, Zoom, Slack, and tools like Notion or Jira
Desired Qualifications
- Passionate about influencer marketing, creator content, and social media measurement
- Ideally managing the customer journey for enterprise customers at a technology solution, influencer marketing agency, brand, or media company
- Expert problem solver and driver of solutions for clients
- Technical understanding of common SaaS solutions
- Expert around data within the beauty industry and global rankings, best practices and strategy
- Approaches work with curiosity and a passion for learning—especially when it comes to new tools, trends, and marketing strategies
- Balances strategic thinking with day-to-day execution and follow-through
- Stays composed and adaptable in a fast-paced, evolving environment
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