Senior Customer Success Manager
$100,000–$105,000 year
Hybrid · Lehi, Utah, United States
Job Summary
Senior Customer Success Manager responsible for owning post-sale relationships, driving adoption of the all-in-one HR platform, and ensuring renewals and expansion opportunities with mid-market restaurant brands. You will onboard customers, serve as a product expert for payroll/hiring best practices, renew books of business, identify upsell opportunities, coordinate with cross-functional teams (Implementations, Sales, Professional Services, Product, Support), and track metrics such as activation, usage, retention, and satisfaction. Must be willing to work in-office up to 5 days a week in Lehi, Utah, with a hybrid schedule (in-office Tue–Thu). The role requires deep familiarity with payroll processing, labor law compliance, or benefits administration, and proficiency with CRM tools (Salesforce, Outreach, Tableau, UpdateAI). You will collaborate with Growth AE on expansions and contribute to a high-growth Series B startup focused on the hourly workforce.
Required Qualifications
- 4+ years of experience in Customer Success, Account Management, or Implementation—ideally at a payroll, HRIS, or SaaS company
- Deep familiarity with payroll processing, labor law compliance, or benefits administration
- Excellent communication and problem-solving skills; ability to translate technical concepts to business stakeholders
- A proactive mindset with strong project management and organizational skills
- Experience with CRM tools (Salesforce, Outreach, Tableau, UpdateAI)
- Must be willing to report to the office for up to 5x a week
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