Senior Customer Success Manager
$115,000–$140,000 year
Remote · United States or Canada
Job Summary
Senior Customer Success Manager to own a book of mid-market and enterprise post-sale accounts, leading onboarding, enablement, and strategic success planning to drive product adoption, value realization, and account health. Focused on reducing churn risk, coordinating with Account Management on renewals and growth, and leveraging AI-assisted tools to scale outreach and insights. Remote-first role open to Canada and the US, with collaboration across CX, RevOps, Product, and Support; responsibilities include strategic touchpoints (QBRs/EBRs), health monitoring, and developing scalable CS playbooks.
Required Qualifications
- 3-5+ years of experience in a Customer Success, Account Management, or similar customer-facing role in B2B SaaS
- Strong strategic thinking and communication skills
- Ability to translate customer goals into actionable success plans and tell a compelling value story
- Proactive, ownership-driven mindset with the ability to anticipate risk
- Cross-functional collaboration with Sales, Product, Support, and Operations teams
- Hands-on experience using generative AI and automation tools to boost productivity
- Customer-centric mindset with focus on outcomes and long-term relationships
- Experience managing mid-market and enterprise accounts (preferred)
- Ability to lead onboarding, enablement, and training for customers
- Experience with renewal and expansion conversations (influencing outcomes without owning renewals)
Apply with one swipe on Sorce. We auto-fill applications and apply on your behalf — no cover letters, no 40-minute forms.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.