Senior Customer Success Manager
$120,000–$140,000 year
Hybrid · New York City, New York, United States
Job Summary
Senior Customer Success Manager responsible for serving as the primary point of contact for a portfolio of advertiser accounts, building and maintaining long-term client relationships, and managing end-to-end campaign execution (setup, monitoring, and optimization) to meet performance objectives. Analyze campaign data to identify trends and opportunities, collaborate with Sales/Product/Engineering to implement optimizations, and deliver regular performance reports with insights and recommendations. Proactively identify growth opportunities within accounts and contribute to long-term success planning, while mentoring junior team members and aligning client needs with product development. The role emphasizes DSP platforms, mobile programmatic, and privacy-first measurement, with a hybrid remote work arrangement in the Greater NY area. Salary range: $120,000—$140,000 USD.
Required Qualifications
- 5+ years of experience in customer success, ad operations, or programmatic campaign management
- Deep expertise in DSP platforms, mobile advertising, and the programmatic ecosystem
- Familiarity with privacy-first measurement frameworks (e.g., SKAdNetwork) is a strong plus
- Bachelor’s degree in Marketing, Business, or a related field is preferred but not required; equivalent practical experience is equally valued, and advanced qualifications are a plus
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