Senior Customer Success Manager (UK)
On-siteLondon, England, United Kingdom
Job Summary
Build and nurture strong relationships with strategic clients across Europe, delivering seamless onboarding experiences and executing tailored engagement campaigns to drive platform adoption. Provide expert support via email, calls, and meetings as the go-to resource for client questions on Kpler data and workflows. Regularly surface insights and usage trends to align solutions with client objectives in commodities, energy, and maritime sectors. Actively collaborate with Sales to uncover expansion opportunities and support renewals, while liaising with Product and Engineering to translate feedback into actionable enhancements. Maintain detailed records in Salesforce, including engagement plans and renewal risks. Requires 3+ years in customer success within commodities, energy, or shipping, proficiency in Excel, and experience with Salesforce. Full-time role in the UK.
Required Qualifications
- 3+ years customer success experience in Commodities, Energy, Shipping, Fintech
- Highly proficient in Excel
- Experience working with a portfolio of large clients
- Outgoing, personable and client-focused, with the ability to build trust with partners
- Highly organised, proactive, and able to work independently and collaboratively
- Has the ability to articulate technical concepts with both technical and non-technical audiences
- Experience with CRM tools like Salesforce
- Someone who is empathic, listens and understands the customer's needs through strong relationship building
- Genuinely care about your clients and take ownership of projects
- Experience with programming languages
- Experience working with APIs, Data structures and other technical concepts
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