Senior Customer Success Manager, SELECT by DoiT
Remote · United States or US
United States or USRemoteFull TimeSenior LevelNot SpecifiedTECHUnknown
Type
Full Time
Level
Senior Level
Education
Not Specified
Company size
Unknown
Industry
TECH
Job Summary
Senior Customer Success Manager at SELECT by DoiT, remote in North America, responsible for end-to-end customer lifecycle for SELECT accounts, onboarding and adoption to deliver value, renewals and expansion, risk management, cross-functional collaboration, and contributing to playbooks and team processes. Requires 5+ years in account management or customer success in B2B SaaS, strong data-driven mindset with CS tooling proficiency, exceptional communication, and ability to work autonomously in a remote setting.
Required Qualifications
- 5+ years of Account Management and/or Customer Success experience in a B2B SaaS company (required)
- Experience operating as a Senior AM, ideally in a scaling or fast-paced environment
- Hands-on experience using CS tooling such as Gainsight, Planhat, ChurnZero, or similar
- Proven ability to manage renewals, mitigate risk, and drive expansion
- Exceptional communication and stakeholder management skills
- Comfortable working with ambiguity and operating with a high degree of autonomy
- Strong organizational skills and personal accountability
- Proven problem-solver with a bias toward action
- Curious, self-motivated, and committed to continuous improvement
- Professional fluency in English, written and verbal
- Bonus Points: Experience with data analytics, Snowflake, Databricks, Matillion, Fivetran; Cloud provider or FinOps certifications (AWS, Azure, GCP)
- Are you a Do’er? and do not apply to this line; remote-friendly culture
- LI-Remote
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