Senior Customer Success Manager
$101,000–$135,000 year
RemoteUnited States
Job Summary
Build custom Mutual Success Plans to align Salesloft strategy with customer business objectives and guide stakeholders through prioritized next steps. Review trends in customer data to proactively identify focus areas, create impactful QBRs, and anticipate follow-up questions. Partner with internal teams on projects that impact broader goals while providing strategic guidance on sales engagement best practices. Lead customer-facing webinars, internal trainings, and executive-level meetings to navigate complex conversations and demonstrate ROI. Drive adoption through strategy calls and customized business reviews, acting as the quarterback of the customer experience to build long-term, trusted relationships with key executives.
Required Qualifications
- 6+ years of experience in a Customer Success role
- 1+ years of experience using the Salesforce CRM
- Must have an intermediate to expert knowledge of Salesforce CRM components such as leads, activities, contacts, opportunities, and reporting
- Must have an intermediate to expert knowledge of Salesforce CRM components such as leads, activities, contacts, opportunities, and reporting
- Superb listening skills and the proven ability to dig deeper to uncover the customer's true objectives
- High level of empathy
- Clear, confident, and compelling communicator — in writing, in conversation, and in front of an audience
- Extremely perceptive and highly emotionally intelligent, making you agile in adapting your executive presence and approach to any audience and personality
- Expert project manager who ruthlessly prioritizes, manages stakeholder expectations, and ensures all key objectives and timelines are met
- Resourceful, scrappy, and creative — if a playbook doesn't exist yet, you go figure it out and build it for the whole team to use
- Confident in technical conversations — hearing 'API' doesn't make you run and hide
Desired Qualifications
- Previous experience in a SaaS/Technology company or fast-growing start-up preferred
- Salesforce Admin Certification is a plus!
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.