Senior Customer Success Manager
$96,400–$144,600 year
HybridAustin, Texas, United States
Austin, Texas, United StatesHybridFull Time$96,400–$144,600 yearSenior LevelMedium
Full TimeSenior LevelMedium
Job Summary
Manage long-term customer relationships by acting as a trusted advisor to executive stakeholders to ensure high product adoption, retention, and ROI. Strategize with clients to meet target goals, handle escalations cross-functionally, and facilitate change management across key roles. Drive project expectations, track usage and health metrics, and maintain healthy Salesforce and Gainsight records. Partner with sales on expansion opportunities, lead user group sessions, and ensure customers succeed post-onboarding. Work onsite Tuesdays and Wednesdays in a hybrid arrangement with 15% travel.
Required Qualifications
- 5+ plus years of experience as a Customer Success Manager or equivalent in SaaS based company
- 2-3 years of experience in accounting and or restaurant hospitality or equivalent
- Previous experience implementing and or supporting Restaurant 365 software
- Ability to travel 15%
- Proficient in Microsoft Office; Outlook, Excel, Word, and PowerPoint
- Clear communicator with a professional presence
- The ability to manage multiple complex projects at the same time
- Proficient in Salesforce or other CRM
- Efficient and timely with deadlines and deliverables
- Strong organization and time-management skills
- The ability to work independently without supervision
- Strong technical aptitude with experience communicating across multiple platforms
- Product knowledge is a must
- Subject matter expert in the R365 platform
Desired Qualifications
- Previous Gainsight experience or other customer success management platform
- Previous Monday.com experience or other project management software
- Previous Freshdesk experience or other ticket management software
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.